Email & SMS Communication Policy

Effective Date: January 1, 2024

1. Overview

This policy explains how Lunar Capital REI, LLC ("LeadGizmo") communicates with subscribers via email and SMS text messaging. We are committed to responsible communication practices and respect your preferences.

2. Email Communications

2.1 Types of Emails

• Service Emails: Lead notifications, delivered twice weekly (Tuesdays and Fridays at 9:00 AM ET)
• Transactional Emails: Account confirmations, billing receipts, password resets
• Marketing Emails: New features, special offers, company updates (optional)

2.2 Email Consent

By subscribing to LeadGizmo, you provide express consent to receive:

• Lead notification emails based on your subscription plan
• Essential account and billing communications
• Optional marketing emails (only if you opt in)

2.3 Email Frequency

2.4 Unsubscribing from Emails

You can manage your email preferences:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Log into your account and update communication preferences
• Contact support@leadgizmo.com to adjust settings
• Note: You cannot opt out of essential service emails while maintaining an active subscription

3. SMS Text Messaging

3.1 SMS Program Description

LeadGizmo's SMS alert program sends text notifications about new investment opportunities to subscribers who opt in. This is an optional service enhancement.

3.2 SMS Consent

By providing your phone number and checking the SMS consent box, you agree to receive:

• Text alerts about new property leads
• Important account notifications
• Service updates and reminders

3.3 Message Frequency & Charges

3.4 SMS Commands

You can manage SMS messaging using these keywords:

3.5 Supported Carriers

Our SMS service works with all major U.S. carriers including:

• AT&T, Verizon, T-Mobile, Sprint
• U.S. Cellular, Boost Mobile, Cricket Wireless
• MetroPCS, Virgin Mobile, and others

4. Communication Best Practices

4.1 Our Commitments

• Never sell or share your contact information with third parties for marketing
• Send only relevant, valuable content based on your subscription
• Honor all opt-out requests within 48 hours
• Maintain secure systems to protect your information
• Clearly identify ourselves in all communications

4.2 Time Restrictions

We respect your time and follow these guidelines:

• Email: Sent during business hours in your time zone when possible
• SMS: Only sent between 8:00 AM and 9:00 PM in your local time zone
• Urgent Alerts: Critical account issues may be sent outside these hours

5. Compliance

5.1 Legal Compliance

Our communication practices comply with:

• CAN-SPAM Act: Federal email marketing regulations
• TCPA: Telephone Consumer Protection Act for SMS
• GDPR: EU data protection for applicable users
• CCPA: California Consumer Privacy Act

5.2 Required Information

All our communications include:

• Clear identification of LeadGizmo/Lunar Capital REI, LLC as the sender
• Valid physical mailing address
• Clear unsubscribe/opt-out instructions
• Accurate subject lines (no misleading content)

6. Data Protection

6.1 Information Security

We protect your contact information by:

• Using secure, reputable email and SMS service providers
• Encrypting data transmission and storage
• Limiting access to authorized personnel only
• Never selling or renting your information

6.2 Third-Party Services

We use trusted service providers for communications:

• Email Delivery: Postmark (postmarkapp.com)
• SMS Delivery: [SMS Provider Name]
• These providers are bound by strict privacy agreements

7. Your Rights

7.1 Access and Control

You have the right to:

• View all contact information we have on file
• Update your email address or phone number
• Choose which types of communications to receive
• Request deletion of your contact information
• Receive a copy of your communication history

7.2 Complaints and Concerns

If you have concerns about our communications:

• Contact us immediately at support@leadgizmo.com
• We will investigate and respond within 48 hours
• You may also file complaints with the FTC or FCC if needed

8. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or website notice. Your continued use of our services after changes indicates acceptance.